Return Policy – Buyer/User Agreement


Phone Data Lists Agreement

This Phone data lists agreement (“Agreement”) is made by and between (1) Electronic Voice Services, Inc. (“EVS” or “our” or “we”), owner of, on the one side, and (2) you and any entity, agent, user, or independent contractor that you are purchasing the lists for (collectively “you”, “your”, “buyer”, or “user”) on the other side. THIS IS A LEGALLY BINDING CONTRACT AND YOU AGREE TO USE THE Phone DATA LISTS IN FULL COMPLIANCE WITH ALL APPLICABLE LAWS. YOU INDICATE YOUR AGREEMENT WITH THESE TERMS BY ANY OF THESE WAYS:

  2. INDICATING YOUR ELECTRONIC CONSENT ONLINE (such as SignNow®, or DocuSign®, or WPESign – ApproveMe)

LICENSE: The lists are and shall remain the intellectual property of EVS. Upon purchase of any lists from EVS, you are hereby granted a limited, revocable, non-exclusive license to make use of the lists for your own business and marketing purposes. However, you are not permitted to relicense, sell, trade, convey or otherwise share the lists with any other third party, except as may be required in order to (1) perform compliance scrubbing on your own, or (2) as may be required by a valid subpoena or civil investigative demand from a court or regulator with competent jurisdiction.

MULTIPLE TYPES OF Phone DATA LISTS: EVS’ Consumer and Business lists are acquired periodically from the various Phone companies and data collection sources in the USA and Canada. EVS offers 4 types of lists:

  1. Classic Phone Lists (USA and Canada) are basic lists of consumer or business information with a mixture of land lines and cell phones. You may purchase these in bulk by state, province, or country.
  2. Targeted Demographic Lists (USA only) are detailed demographic lists of consumer or business information with a mixture of land lines and cell phones. You may purchase these in bulk by zip code, state, or country.
  3. Cell Phone Lists (USA only) are detailed demographic lists of consumer or business information.
  4. Monthly Subscription (USA and Canada) is a 24-hour online portal that permits you to access EVS’ entire USA Targeted Detailed Demographic Lists and entire Canada Classic Lists of both basic consumer and business information. You are able to create custom lists by choosing geographic areas in the USA and Canada as well as demographic filters in the USA.

Note that in addition to Do Not Call (DNC) laws, calling CELL phones has special legal restrictions. Refer to the “DO NOT CALL” and “RESPONSIBILITY & LIABILITY” sections of this Agreement.

ONE TIME PURCHASES: If you purchase a state, province, or country bulk list, there are no subsequent charges.

MONTHLY SUBSCRIPTION PAYMENTS & CANCELLATIONS: If you are using EVS’ monthly list subscription, you will automatically be charged monthly, but you may cancel your subscription at any time. All paid subscriptions are non-refundable and no pro-rated refunds will be given. If you do not wish to be automatically charged, please be sure to cancel at least three business days before the end of your billing cycle. Once you cancel, you will still be able to enjoy the benefits of your membership through the end of your monthly subscription period. If you do not download all of your credits by the time your subscription expires, you will lose access to any remaining credits. Cancellations may be made online via the member dashboard or you may call or email EVS. If you call or email, make sure you get a confirmation by email as proof of your cancellation request. This cancellation and refund policy extends to any payments made for increased download limits.

RETURN POLICY: Because the Phone lists are downloadable software files and you may request examples before purchasing, there is no refund once you have received your purchased Phone list(s).

TYPES OF Phone NUMBERS & DATA ACCURACY: The Phone lists you purchase will not be 100% accurate at the time of your purchase, download, or use. This is due to multiple reasons: 1) Every day thousands of Phone numbers are disconnected, moved, changed, and placed on the DNC list, 2) Land line phone numbers can be “ported” to become cell phone numbers and vice versa, and 3) Some of the original data supplied to EVS may be inaccurate at the time we receive it. You agree to accept the data lists “as is”. Regardless of the causes or damages or lost income or additional expenses incurred by any inaccuracies, you are not entitled to any refund or credit. Your soles remedy is cancellation of future service. In the event a court awards direct damages, despite the foregoing, such damages shall in no case exceed the amount of the last payment for the data lists.

DUPLICATES: The Classic Phone Lists have been scrubbed by EVS in an attempt to delete duplicate Phone numbers; however, the Targeted Demographic Lists have NOT been scrubbed to delete duplicates because there are various demographics associated with each of the multiple people using the same Phone number. If you purchase EVS’ targeted lists by state and you do not want duplicates (such as husband and wife with the same Phone number), you will need to identify and delete those duplicates on your own. To remove duplicates, you can use tools such as Microsoft Excel, CSV Editor, or OpenOffice Calc. Also, most dialer applications have a de-duplicator. Users of EVS’ online monthly subscription may use the duplicate scrubber provided within the solution itself, or may select their own removal method.

DO NOT CALL:The lists have NOT been pre-scrubbed to remove cell (also known as mobile or wireless) or VoIP Phones, or numbers on any Do Not Call (“DNC”) database. Therefore, you are completely and solely responsible to determine whether your calls are subject to cell or DNC prohibitions and to comply with the same. If you are subject to USA or Canadian telemarketing laws, you will need to register and if in the USA get a SAN (Subscription Account Number) with the FTC (and perhaps other government agencies) at: Note that laws and rulings may change from time to time. Therefore, if you are not permitted by law to call Federal, State, or Province DNC or cell numbers, you are 100% responsible for assuring that the lists you acquire from are lawfully scrubbed against Federal and/or State Do Not Call Registry, cell phone numbers, and any other appropriate lists. If you purchase EVS’ targeted lists by state, you may see a DNC Number Flag feature in one of the fields, or if you are signed up for EVS’ online monthly subscription, you may see an option to select certain DNC scrubbing features. Important: These DNC features are merely a courtesy and are for the purpose of your being able to narrow your list by removing numbers that were on the DNC at the time EVS updated its lists. Since government DNC records are updated daily, EVS’ lists are NOT completely up to date with DNC numbers at the time you receive or make use of our lists. If you are not allowed by law to call cell phone numbers or to call numbers on the DNC, EVS’ courtesy DNC feature will not be sufficient, on its own, to keep you in strict compliance with laws. If EVS provides you with tools to assist in cleaning your dialing lists of DNC Phone numbers, EVS cannot guarantee 100% integrity or reliability of these tools. If needed, there are companies that will scrub DNC numbers, as well as wireless numbers, from your lists. Examples: and

EMAILING & TEXTING: If you send emails or text messages (SMS or MMS) using any of EVS’ products, you must comply with the Phone Consumer Protection Act (TCPA) and CAN-SPAM Act and any other applicable laws.

NOT “OPT-IN” LISTS: Our lists of consumers and businesses are NOT “opt-in” lists. In other words, these consumers and businesses have NOT given their express permission for you to call, email, fax, or text them.

PRIVACY RIGHTS: You may review Evs’ “Privacy Policy”, including our “Privacy Notice for Residents of California on our website:

RESPONSIBILITY & LIABILITY: You are responsible for making frequent backups of your system(s) to protect against any loss of valuable data. By making any purchase and/or use of any of EVS’ lists, you warrant that you will at all times fully comply with all applicable Federal, State, Province, and local laws, rules, regulations, and ordinances, including but not limited to, those concerning privacy, Phone solicitation, email solicitation, fax broadcasts, calling cell phones, and direct marketing. In the USA such laws include the Federal Fair Credit Reporting Act, the Gramm-Leach-Bliley Act of 1999, the Do-Not-Call Implementation Act of 2003, the FCC’s Phone Consumer Protection Act of 1991 (TCPA), the FTC’s Telemarketing Sales Rule (TSR), and the Children’s Online Privacy Protection Act. Note that callers using Automated Phone Dialing Systems (ATDS) are required to obtain express written consent before calling consumer or business CELL phones. EVS cannot provide legal advice and assumes no responsibility to advise you on these laws or to supervise or ensure your compliance. EVS is merely providing you with data and you are expected to use that data within the bounds of the laws. More legal information is provided at EVS’ technical support web site: You should be aware that laws and rulings may change from time to time, thus they may not be included in this Agreement. A violation of any such laws could result in significant penalties and other sanctions. EVS and its Technicians and Representatives are not attorneys; therefore, any interpretations of laws by EVS and its technicians and representatives regarding the legal use of these lists should not be completely relied upon. Prior to buying or using any of these lists, you should consult with an attorney regarding your anticipated uses of any of EVS’ products to ensure that your uses comply with laws and regulations. You are 100% responsible and liable for using these lists legally. There are several national telemarketing attorneys available to help you. Example: Allen, Mitchell & Allen PLLC – Tel: 801-930-1117 – Web Site:

INDEMNIFICATION: You grant representatives of EVS permission to email and/or call you about these and related products, and you agree to indemnify and hold harmless EVS, along with all of its owners, officers, directors, employees, contractors, vendors and affiliates, from and against any claims, demands, suits, expenses, financial losses, data losses, business interruption, damages, fines, penalties, litigation, judgments, and fees, including attorney’s fees and court costs, arising out of or relating to your actual or alleged breach of this Agreement, your use of the Phone data list(s), or any third-party claim alleging any violation by you of the law.

WARRANTY: Except as may otherwise be contained herein, EVS makes no warranty, express or implied, including but not limited to, any implied warranties of merchantability, fitness of the lists for a particular purpose or any warranty that the lists will meet your requirements. EVS makes no compliance warranties of any kind; it is solely your responsibility to ensure that your use of the lists complies with the law.

GOVERNING LAW & JURISDICTION: This Agreement shall be governed by and construed under the laws of the State of Texas, without regard to normal choice of law and conflict of law principles. Any litigation relating to or arising under the Agreement shall be brought in the Circuit Court of Dallas, TX and the parties’ consent to the jurisdiction and venue of the same.

ENTIRE AGREEMENT, SURVIVAL: This Agreement, along with any separate terms or fee schedules referenced herein, constitutes the entire Agreement between the parties and supersedes any prior understanding or representation of any kind preceding the date of this Agreement. There are no other promises, conditions, understandings or other Agreements, whether oral or written, relating to the subject matter of this Agreement.